Thursday, January 24 2019

Customer Service Announcement

How to beat longer than usual hold times

Good news! Thanks to all the amazing deals we’re offering, we’re seeing incredible growth! 

Along with that growth, our Customer Support department is hearing a lot more from the #WVFamily! The downside is that causes higher than normal hold times on the phone.

We’re aware of the issue and are actively taking steps to make your Customer Service experience better, like increasing the number of Customer Service Representatives to answer both phone calls and email inquiries. 

As a valued customer, you have several options to contact us and avoid long hold times:

  • Call 972-805-5100 and use our Customer Callback option. It typically takes us 24-48 hours to return your call, but rest assured, we will call you back.
  • Send an email to It may take a few days, but we answer every single email we get.

We appreciate your patience while we work to get better and faster.  Our goal is to provide the highest level of service for every single customer.